CATHERINE M MOCK

3007 Vista view blvd, Columbus OH 43231
(614) 432-1208
cathymock123@yahoo.co.uk

Objective

Education

Franklin University - Columbus, Ohio (January 2010 - August 2011)
Business Administration, Masters of Arts
Focuses on leadership prospective on government business and society, leadership abilities
in an executive level position in any business arena.

Franklin University - Columbus, Ohio (May 2009)
Management Information Science, Bachelor of Science
Studies focused in Information system architecture and Technology, Technical communications,
Electronic commerce and EDI, technical planning, promote business by strategically using information
systems and focus on the social aspects of corporate IT interaction.

Relevant
Experience

Safelite Auto glass - Columbus, Ohio
Claims service representative

• Adhere to claims rules and internal guidelines.


• Actively participates in Career Enrichment Program.


• Provide world class service while assisting customers with scheduling auto glass repairs,
  replacements or insurance claims over the phone.


• Maintains a consistent ranking of top twentieth percentile of the claims department.


• Offer auto glass-related services to in-bound callers.


• Performs skip trace duties makes recommendations to customers.


• Maintains overall call quality above 90%.

Meijer Inc - Columbus Ohio
Customer Service representative

• Served as a direct point of contact for customers.


• To ensure quality customer service while following organizational policies and procedures.


• Performing the duties of a cashier, which include accurately operating the POS system.


• Answering customer questions and complaints.


• Insured high levels of customer service and professionalism.

Skills

• Excellent verbal and written communication skills
• Strong analytical and learning capabilities
• Excellent organizational skills, with the ability to multitask and prioritize
• Ability to work independently and demonstrating excellent problem solving skills
• Team player with excellent negotiation, communication, interpersonal skills
• Self motivated; comfortable taking the initiative and working independently
• Bilingual- English and Swahili spoken fluently

Honors and Awards

School awards
• Presidents list - Winter 2008
• Deans list - Summer 2008 and Fall 2008
• Presidents list - Winter 2009

Work awards
• Quality of the month - June 2008
• Employee of the month - March, June and October 2008
• Perfect attendence - December 2008

Software Expertise